Top Hotel Brands - Upscale

The category of upscale hotels, according to the industry standard, being after category of luxury, upper upscale, followed by upper midscale, midscale and economy, corresponds to the classification of 4-star hotels (6-1 stars, 6 categories).

Top hotel brands 2019

(According to the estimated brand values by Brand Finance; the category is referred to the hotel’s official website)

2019 Rank 

 2018 Rank

 Brand

Portfolio (Company)

Category

1

1

Hilton

Hilton

Upper Upscale

2

2

Marriott

Marriott

Upper Upscale

3

4

Holiday Inn

Intercontinental

Upper Midscale

4

3

Hyatt

Hyatt

Upper Upscale

5

10

Hampton

Hilton

Midscale

6

6

Shangri-La

Shangri-La

Luxury

7

17

Double Tree

Hilton

Upper Upscale

8

5

Courtyard

Marriott

Upscale

9

7

Wyndham

Wyndham

Upscale

10

9

Ramada

Wyndham

Midscale

11

16

Mercure

Accor

Midscale

12

12

Intercontinental

Intercontinental

Luxury

13

13

Crowne Plaza

Intercontinental

Upper Upscale

14

8

Sheraton

Marriott

Upper Upscale

15

20

Crown

Crown

Luxury

16

14

Days Inn

Wyndham

Economy

17

18

Comfort Inn

Choice

Midscale

18

28

Embassy Suites

Hilton

Upscale

19

11

Westin

Marriott

Upper Upscale

20

34

Extended Stay America  

  Extended Stay America  

Economy

21

21

Melia

Melia

Upscale

22

19

Super 8

Wyndham

Economy

23

31

Jinjiang

Jinjiang 

Upscale

24

41

Homewood Suites

Hilton

Upper Midscale

25

26

Quality

Choice 

Midscale

26

32

NH Hoteles

NH Hoteles 

Upper Midscale

27

15

Premier Inn

Whitbread

Midscale

28

22

Ibis

Accor 

Economy

29

36

Hanting Hotel

Huazhu Hotels Group

Economy

30

37

The Ritz-Carlton

Marriott

Luxury

31

40

W

Marriott

Upper Upscale

32

25

SpringHill Suites

Marriott

Upscale

33

38

Baymont

Wyndham

Midscale

34

29

Novotel

Accor

Upper Midscale

35

43

Millennium Hotels

City Developments

Upscale

36

24

Renaissance Hotels

Marriott

Upper Upscale

37

35

Autograph Collection

Marriott

Upper Upscale

38

27

Four Points

Marriott

Upscale

39

46

Luxury Collection

Marriott

Luxury

40

23

Residence Inn

Marriott 

Upscale

41

39

TRYP

Wyndham

Upper Midscale

42

42

Howard Johnson

Wyndham

Economy

43

50

Comfort Suites

Choice

Upper Midscale

44

49

Microtel Inns & Suites

Wyndham

Economy

45

45

Pullman

Accor

Upscale

46

-

St. Regis

Marriott

Luxury

47

47

Wingate by Wyndham

Wyndham

Midscale

48

-

Borgata MGM

United States

Upscale

49

-

Home2 Suites

Hilton

Upper Midscale

50

48

XIV

Resorttrust Inc

Upscale

 

Hotel brands ranked by customer satisfaction (Source: The American Customer Satisfaction Index)

Hotel Brand Customer Satisfaction 2019

Brand

Parent

Type

ACSI Score
(0-100 Scale)

JW Marriott

Marriott

Luxury

84

Embassy Suites

Hilton

Upscale

83

Fairfield Inn & Suites

Marriott

Upper Midscale

83

Hilton Garden Inn

Hilton

Upscale

82

Marriott Hotels

Marriott

Upper Upscale

81

Crowne Plaza 

Hotels & Resorts

InterContinental

Upscale

81

Courtyard

Marriott

Upscale

81

Bestwestern Premier

Best Western

Upscale

81

Holiday Inn Express

InterContinental

Upper Midscale

80

Hampton

Hilton

Upper Midscale

79

Hilton Hotels & Resorts

Hilton

Upper Upscale

79

AC Hotels

Marriott

Upscale

79

Residence Inn

Marriott

Upscale

79

Hyatt Regency

Hyatt

Upper Upscale

79

DoubleTree

Hilton

Upscale

78

Best Western

Best Western

Midscale

77

Best Western Plus

Best Western

Upper Midscale

77

Sheraton

Marriott

Upper Upscale

77

Hyatt Place

Hyatt

Upscale

77

Wyndham Hotels and Resorts

Wyndham

Upscale

76

Comfort Inn, Comfort Suites

Choice

Upper Midscale

76

Westin

Marriott

Upper Upscale

76

Holiday Inn

InterContinental

Upper Midscale

75

La Quinta Inns & Suites

La Quinta (Wyndham)

Midscale

74

Quality

Choice

Midscale

73

Baymont 

Wyndham

Midscale

72

Ramada

Wyndham

Midscale

71

Days Inn

Wyndham

Economy

68

Econo Lodge

Choice

Economy

67

Super 8

Wyndham

Economy

65

Motel 6

G6 Hospitality

Economy

63

 

Top upscale hotel brands by the number of hotels (resorts) the company operated

Properties

Brand

Company

Category

9,221 

Dolce, Wyndham

Wyndham Hotels & Resorts

Upscale

4,200

Best Western Premier, Vīb, BW Premier Collection

Best Western Hotels

Upscale

6,906

AC Hotels, Fairfield Inn by Marriott, Courtyard by Marriott, SpringHill Suites, Residence Inn by Marriott, Four Points by Sheraton, Aloft Hotels, Element Hotels

Marriott International

Upscale

6,627

Ascend Collection, Cambria Suites, Clarion Hotel

Choice Hotels

Upscale

5,456

Embassy Suites by Hilton

Hilton Worldwide

Upscale

5,431

Hotel Indigo, EVEN Hotels, Staybridge Suites, Holiday Inn Select, HUALUXE Hotels & Resorts

InterContinental Hotels Group(IHG)

Upscale

4,283

Pullman, MGallery, The Sebel, Adagio Premium

AccorHotels

Upscale

1,112

Radisson, Park Plaza, Radisson Red

Radisson Hotel Group

Upscale

1,102

Hotel RL

Red Lion Hotels Corporation

Upscale

667

Hyatt Place, Hyatt House Hotels, Hyatt Centric

Hyatt Hotels Corporation

Upscale

380

Hesperia Resorts

NH Hotel Group

Upscale

370

Meliá, Innside

Meliá Hotels International, S.A.

Upscale

150

Drury Plaza Hotel

Drury Hotels

Upscale

131

Millennium Hotels, Grand Copthrone Hotels

Millennium & Copthorne Hotels

Upscale

125

The Gateway Hotels

Indian Hotels Company Limited(IHCL)

Upscale

96

Traders Hotels, Hotel Jen

Shangri-La Hotels and Resorts

Upscale

81

Nikko Hotels

Okura Nikko Hotel Management

Upscale

55

Pentahotels

Rosewood Hotel Group

Upscale

52

Grand Prince

Prince Hotels

Upscale

49

Tokyu

Tokyu Hotels

Upscale

35

Pan Pacific

Pan Pacific Hotels and Resorts

Upscale

32

Risonare

Hoshino Resorts

Upscale

30

Cassia

Banyan Tree Holdings

Upscale

29

L7 hotels, Lotte City Hotels, Lotte Resorts

Lotte Hotels & Resorts

Upscale

29

dusitD2

Dusit Thani Group

Upscale

 

 

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