Top Hotel Brands - Upper Upscale

Based on the level of service, hotels are usually classified into 6 categories in hotel industry—luxury, upper upscale, upscaleupper midscalemidscale and economy, which corresponds respectively to hotels of 6 stars, 5 stars, 4 stars, 3 stars, 2 stars and 1 star.

Customer satisfaction index ranking in upper upscale hotel brands in North America as of May 2018 (Source: statista.com, on a 1,000-point scale; according to the official sites' classification, Embassy Suites, Wyndham and Indigo are upscale, the following table has been adjusted accordingly)

Brand

Score

Category

Kimpton Hotels

872

Upper Upscale

Omni Hotels & Resorts

870

Upper Upscale

Marriott Hotels & Resorts

864

Upper Upscale

Embassy Suites Hotels

859

Upscale

Hyatt Regency

856

Upper Upscale

Hilton Hotels & Resorts

855

Upper Upscale

Westin Hotels & Resorts

855

Upper Upscale

Renaissance Hotels

850

Upper Upscale

Wyndham Hotels and Resorts

847

Upscale

Hotel Indigo

844

Upscale

Sheraton Hotels & Resorts

833

Upper Upscale

Delta Hotels and Resorts

831

Upper Upscale

 

Hotel brands ranked by customer satisfaction (Source: The American Customer Satisfaction Index)

Hotel Brand Customer Satisfaction 2019

Brand

Parent

Type

ACSI Score
(0-100 Scale)

JW Marriott

Marriott

Luxury

84

Embassy Suites

Hilton

Upscale

83

Fairfield Inn & Suites

Marriott

Upper Midscale

83

Hilton Garden Inn

Hilton

Upscale

82

Marriott Hotels

Marriott

Upper Upscale

81

Crowne Plaza 

Hotels & Resorts

InterContinental

Upscale

81

Courtyard

Marriott

Upscale

81

Bestwestern Premier

Best Western

Upscale

81

Holiday Inn Express

InterContinental

Upper Midscale

80

Hampton

Hilton

Upper Midscale

79

Hilton Hotels & Resorts

Hilton

Upper Upscale

79

AC Hotels

Marriott

Upscale

79

Residence Inn

Marriott

Upscale

79

Hyatt Regency

Hyatt

Upper Upscale

79

DoubleTree

Hilton

Upscale

78

Best Western

Best Western

Midscale

77

Best Western Plus

Best Western

Upper Midscale

77

Sheraton

Marriott

Upper Upscale

77

Hyatt Place

Hyatt

Upscale

77

Wyndham Hotels and Resorts

Wyndham

Upscale

76

Comfort Inn, Comfort Suites

Choice

Upper Midscale

76

Westin

Marriott

Upper Upscale

76

Holiday Inn

InterContinental

Upper Midscale

75

La Quinta Inns & Suites

La Quinta (Wyndham)

Midscale

74

Quality

Choice

Midscale

73

Baymont 

Wyndham

Midscale

72

Ramada

Wyndham

Midscale

71

Days Inn

Wyndham

Economy

68

Econo Lodge

Choice

Economy

67

Super 8

Wyndham

Economy

65

Motel 6

G6 Hospitality

Economy

63

 

Top upper upscale brands by the number of properties.

Properties

Brand

Company

Category

9,221 

Wyndham Grand

Wyndham 

Hotels & Resorts

Upper upscale

6906

Renaissance, Marriott,

Autograph Collection, Delta,

Marriott Executive Apartment,

Gaylord, W, Design,

Westin,

Le Méridien, Sheraton,

Tribute Portfolio

Marriott International

Upper upscale

5456

Hilton, DoubleTree,

Canopy by Hilton,

Curio Collection

Hilton Worldwide

Upper upscale

5431

Crowne Plaza,

Kimpton

InterContinental 

Hotels Group(IHG)

Upper upscale

4283

Swissôtel, Grand Mercure

AccorHotels

Upper upscale

1112

Radisson Blu

Radisson Hotel Group

Upper upscale

667

Hyatt Regency, 

Hyatt, Andaz

Hyatt Hotels Corporation

Upper upscale

520

Avani, Tivoli,

NH Collection, nhow

Minor Hotels

Upper upscale

272

Ascott The Residence

The Ascott Limited

Upper upscale

131

Grand Millenium Hotels

Millennium & Copthorne

Hotels

Upper upscale

125

Vivanta by Taj

Indian Hotels 

Company Limited(IHCL)

Upper upscale

96

Kerry Hotels

Shangri-La 

Hotels and Resorts

Upper upscale

81

Okura Hotels & Resorts

Okura Nikko 

Hotel Management

Upper upscale

60

Omni Hotels & Resorts

Omni Hotels & Resorts

Upper upscale

55

New World Hotels

Rosewood Hotel Group

Upper upscale

52

The Prince

Prince Hotels

Upper upscale

32

Kai

Hoshino Resorts

Upper upscale

30

Cordis Hotels

Langham

Hospitality Group

Upper upscale

30

Angsana

Banyan Tree Holdings

Upper upscale

29

Lotte Hotels

Lotte Hotels & Resorts

Upper upscale

29

Dusit Thani

Dusit Thani Group

Upper upscale

20

Trident Hotels

The Oberoi Group

Upper upscale

20

Loews Hotels

Loews Hotels

Upper upscale

 

The upper upscale brands seen on more than one list (alphabetically):

Crowne Plaza

Delta

DoubleTree

Grand Mercure

Hilton

Hyatt Regency

Kimpton

Marriott

NH Collection

nhow

Omni

Renaissance

Sheraton

Westin

Wyndham Grand

 

Top upper upscale hotel brands

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