Top Hotel Brands - Upper Upscale

Based on the level of service, hotels are usually classified into 6 categories in hotel industry—luxury, upper upscale, upscale, upper midscale, midscale and economy, which corresponds respectively to hotels of 6 stars, 5 stars, 4 stars, 3 stars, 2 stars and 1 star.

Customer satisfaction index ranking in upper upscale hotel brands in North America as of May 2018 (Source: statista.com, on a 1,000-point scale; according to the official sites' classification, Embassy Suites, Wyndham and Indigo are upscale, the following table has been adjusted accordingly)

Brand	Score	Category
Kimpton Hotels	872	Upper Upscale
Omni Hotels & Resorts	870	Upper Upscale
Marriott Hotels & Resorts	864	Upper Upscale
Embassy Suites Hotels	859	Upscale
Hyatt Regency	856	Upper Upscale
Hilton Hotels & Resorts	855	Upper Upscale
Westin Hotels & Resorts	855	Upper Upscale
Renaissance Hotels	850	Upper Upscale
Wyndham Hotels and Resorts	847	Upscale
Hotel Indigo	844	Upscale
Sheraton Hotels & Resorts	833	Upper Upscale
Delta Hotels and Resorts	831	Upper Upscale

Hotel brands ranked by customer satisfaction (Source: The American Customer Satisfaction Index)

Hotel Brand Customer Satisfaction 2019

Brand	Parent	Type	ACSI Score (0-100 Scale)
JW Marriott	Marriott	Luxury	84
Embassy Suites	Hilton	Upscale	83
Fairfield Inn & Suites	Marriott	Upper Midscale	83
Hilton Garden Inn	Hilton	Upscale	82
Marriott Hotels	Marriott	Upper Upscale	81
Crowne Plaza Hotels & Resorts	InterContinental	Upscale	81
Courtyard	Marriott	Upscale	81
Bestwestern Premier	Best Western	Upscale	81
Holiday Inn Express	InterContinental	Upper Midscale	80
Hampton	Hilton	Upper Midscale	79
Hilton Hotels & Resorts	Hilton	Upper Upscale	79
AC Hotels	Marriott	Upscale	79
Residence Inn	Marriott	Upscale	79
Hyatt Regency	Hyatt	Upper Upscale	79
DoubleTree	Hilton	Upscale	78
Best Western	Best Western	Midscale	77
Best Western Plus	Best Western	Upper Midscale	77
Sheraton	Marriott	Upper Upscale	77
Hyatt Place	Hyatt	Upscale	77
Wyndham Hotels and Resorts	Wyndham	Upscale	76
Comfort Inn, Comfort Suites	Choice	Upper Midscale	76
Westin	Marriott	Upper Upscale	76
Holiday Inn	InterContinental	Upper Midscale	75
La Quinta Inns & Suites	La Quinta (Wyndham)	Midscale	74
Quality	Choice	Midscale	73
Baymont	Wyndham	Midscale	72
Ramada	Wyndham	Midscale	71
Days Inn	Wyndham	Economy	68
Econo Lodge	Choice	Economy	67
Super 8	Wyndham	Economy	65
Motel 6	G6 Hospitality	Economy	63

Top upper upscale brands by the number of properties.

Properties	Brand	Company	Category
9,221	Wyndham Grand	Wyndham Hotels & Resorts	Upper upscale
6906	Renaissance, Marriott, Autograph Collection, Delta, Marriott Executive Apartment, Gaylord, W, Design, Westin, Le Méridien, Sheraton, Tribute Portfolio	Marriott International	Upper upscale
5456	Hilton, DoubleTree, Canopy by Hilton, Curio Collection	Hilton Worldwide	Upper upscale
5431	Crowne Plaza, Kimpton	InterContinental Hotels Group(IHG)	Upper upscale
4283	Swissôtel, Grand Mercure	AccorHotels	Upper upscale
1112	Radisson Blu	Radisson Hotel Group	Upper upscale
667	Hyatt Regency, Hyatt, Andaz	Hyatt Hotels Corporation	Upper upscale
520	Avani, Tivoli, NH Collection, nhow	Minor Hotels	Upper upscale
272	Ascott The Residence	The Ascott Limited	Upper upscale
131	Grand Millenium Hotels	Millennium & Copthorne Hotels	Upper upscale
125	Vivanta by Taj	Indian Hotels Company Limited(IHCL)	Upper upscale
96	Kerry Hotels	Shangri-La Hotels and Resorts	Upper upscale
81	Okura Hotels & Resorts	Okura Nikko Hotel Management	Upper upscale
60	Omni Hotels & Resorts	Omni Hotels & Resorts	Upper upscale
55	New World Hotels	Rosewood Hotel Group	Upper upscale
52	The Prince	Prince Hotels	Upper upscale
32	Kai	Hoshino Resorts	Upper upscale
30	Cordis Hotels	Langham Hospitality Group	Upper upscale
30	Angsana	Banyan Tree Holdings	Upper upscale
29	Lotte Hotels	Lotte Hotels & Resorts	Upper upscale
29	Dusit Thani	Dusit Thani Group	Upper upscale
20	Trident Hotels	The Oberoi Group	Upper upscale
20	Loews Hotels	Loews Hotels	Upper upscale