Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and...
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YM is a management tool or technique that is currently being utilized by an increasing number...
This type of reservation is guaranteed reservation as hotel reserve the room until the check-out time on particular guest payment ratio. Hotel ensure that the room is hold for the same guest until arrival and checkout time.      Please send the manual to...
Hi, Not sure if you still looking for the ans,but to me its option B Confirmed booking. Once per Call Center/FD confirmed the booking, they will hold the booking until Check out stay though if guest don't shows up No Show charge will be levied up but what ever...
No. Task 50 Taking Message 51 Guest Name 52 Guest History Profiles 53 Answering the telephone-guest greetings/ SPG recognition 54 Checking Availability 55 Taking Reservation / Same...
My understanding is that it's mainly a theft-prevention measure (internal and external). APA is doing well, but as others point out, they have some decidedly odd--if not downright odious--quirks. And, at least a couple of years ago, the English-language materials in their rooms (hotel guide, etc...
APA have an interesting business model. At many of their hotels, you check-in at the front desk, but then you have to go to a vending machine to pay for your room, either cash or with some difficulty a credit card, obtain a receipt, and then get your key, from the front desk. As one of their 11,808...
Following the last year renovation of the hotel, The Comfort Inn is more comfortable with nice rooms and good breakfast in the morning. The rooms are clean and comfortable and they have a large, secure lot out back if you need to leave a vehicle for some time while away. Steve Thomas Rooney,...
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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TASK NO : 21   INTERPRETER AND TRANSLATIONS PAGE (3) DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms TASK BREAKDOWN STANDARD PROCEDURE WHY Greet the GUEST Upon the GUEST entering The Regent Club, greet with eye contact and smile   “...
TASK NO : 20   TOUR ARRANGEMENT PAGE (2) DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms TASK BREAKDOWN STANDARD PROCEDURE WHY Upon receiving guest's tour arrangement request.   Offer guest more options Information should be...
TASK NO : 19   HANDLING GUEST SPECIAL REQUEST PAGE (2) DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms TASK BREAKDOWN STANDARD PROCEDURE WHY Greet the GUEST Whenever GUEST is five meter away, the Club associates should put up a natural smile and...
TASK NO : 18   INFORMATION OF HOTEL & CITY PAGE (2) DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms TASK BREAKDOWN STANDARD PROCEDURE WHY Get the information of company and city Examples of the local information required: City...
TASK NO : 17   TRAVELING TICKET PURCHASING PAGE (5) DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms TASK BREAKDOWN STANDARD PROCEDURE WHY Upon obtaining request. When the request is made, take out one envelope immediately and write drown “purchase...