Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and admission...
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
YM is a management tool or technique that is currently being utilized by an increasing number...
The ans is D, guaranteed. Base on the guarantee policy which hotel has set, most of the hotels will hold authorlization with the first night room charge amount to guarantee room space. In case of no show, hotel will hold the guaranteed room till the next day of guest check out time as first night...
  Airbnb spent at least $1.5 million lobbying state governments across the U.S. including California, Florida and New York last year, up from roughly $800,000 in 2015, according to data from the National Institute on Money in State Politics. Hotel industry associations, corporations and...
D. guaranteed.  This woiuld indicate that you had a guaranteed method of payment.  Many answered b confirmed.  I may have a reservation that is on a 6pm hold and i can contact the hotel to confirm it, but if i do not show up prior to 6pm the reservation may be cancelled.  Please...
Call security as well. The accident should be processed by Guest Manager (from Front Office), HSKP supervisor and Security Supervisor togethor. It may sound too scrupulous, but you wont take anything for granted in hotel operation. The related laws may vary by areas, you should really make sure you...
Contact the duty manager, who would take pictures of such situation. Contact the guest at the same time and tell him/her the issue, and follow the guest's instruction - leave it or close it. In case you guys fail to contact the owner, assistant hskp or above with duty manager or above should take...
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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Airbnb Inc. and the hotel industry have waged a shadow war in cities and states across the U.S. that are grappling with how to regulate the popular short-term rental market. The stakes are high: Closely held Airbnb has a $31 billion valuation, according to people familiar with the matter, and has more than doubled its world-wide listings over the past two years. The industry stands to lose market share as Airbnb continues to grow. A Morgan Stanley report last year found that nearly half of Airbnb users surveyed had substituted Airbnb for a traditional hotel during their travels in the...
NEW YORK—Stroll into Public, a full-service, 367-room hotel that opened this summer on Manhattan’s Lower East Side, and it quickly becomes apparent that certain features are nowhere to be found. Sure, there is a coffee shop and market on the ground floor, complete with fresh fruit, local gourmet hot dogs and poke bowls. But in the lobby, an escalator ride up from the market, there is no front desk, no concierge, no luggage attendant. Guests check in via a series of self-service tablets along a wall, where they can find their reservations, create their own room keys and proceed up an...
WHEN LAURA Fenamore set out to walk part of the Camino de Santiago in Spain she interviewed three travel experts. One had never been to Spain. One she found too hesitant and bereft of ideas. In the end, she hired Nicole Lee, founder of The Curated Travel in New York and a former private equity associate. Ms. Lee was well-traveled, had an eye for detail and knew the best hidden tapas bars in Barcelona. She developed a multipage itinerary that occupied many of Ms. Fenamore's waking hours.  “It had options for everything…buses and planes and trains. Hotels and food and museums. If we went...
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