how to pass the CRDE examination of AHLA

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I passed the examination on my first try,and prepared 3 months only,they asked me to give some advice to those who had failed twice or thrice,my secret was that I found almost all sample examination questions were from books published by Educational Institute of America Hotel Lodging Association,espcially from > and >,all sample questions were same or similar,and after I read the papers,I found around 60% of the questions on the paper were from the questions at the end of each chapter,so if you study those questions carefully before examination,It`s hard to fail!,because you only need to answer 70% questions correctly to pass the examination.According to their request,applicants must have years of relevant experience,to me,that`s the difficult part,most people have to wait or take their courses,that costs much more than 3 months.

[ by Rooms at 2009-1-1 00:33 edited ]

up
8 users have voted.

CRDE Sample Examination Questions
These sample examination questions are similar in format and style to questions
on the actual CRDE Comprehensive Examination. When you take the actual exam,
you will use a number two lead pencil to completely blacken the letter on the an?
swer sheet that corresponds to the one correct answer. There is no answer sheet
for these sample questions.
Answers to these questions are found at the end of this section.
1. All organizations hotels included have a reason to exist, or a mission. A
mission statement:
A. consists of the ends an organization must achieve to effectively carry
out its mission.
B. defines the unique purpose that sets one lodging property apart from
others.
C. lists the goals and strategies that must be attained if the lodging prop?
erty is going to operate at a profit.
D. sets forth the tactics required to achieve goals and strategies.

2. The rooms division comprises departments and personnel essential to pro?
viding the services guests expect during a hotel stay. The front office is:
A. the most visible.
B. responsible for uniformed service operations.
C. the most important support department for housekeeping.
D. responsible for maintaining recycled and non?recycled inventories.

3. An effective reservation system is important because it helps:
A. maximize room sales by accurately monitoring room availabilities and
forecasting rooms revenue.
B. promote a spirit of friendliness and courtesy on the part of the lodg?
ing property’s staff.
C. management accurately determine the lodging property’s high?vol?
ume profit centers.
D. keep employee levels at the minimum level needed to adequately staff
the lodging property’s operations.
12. In the hospitality industry, yield management_sometimes called revenue
management_is a set of demand?forecasting techniques used to deter?
mine:
A. the effectiveness of short?term forecasting techniques.
B. whether to convert short?term debt to long?term debt.
C. whether prices should be raised or lowered.
D. when to expand a lodging property’s facilities.
13. One of the principal computations involved in yield management is yield,
which is the ratio of actual revenue to:
A. fixed expenses.
B. potential revenue.
C. variable expenses.
D. discrete revenue.

up
16 users have voted.

14. Communication does not simply involve memorandums, face?to? face con?
versations, and messages sent over computer terminals. The front desk
may use which one of the following to chronicle unusual events, guest
complaints or requests, and other relevant information?
A. guest register
B. service book
C. rack slips
D. log book
15. The debt?equity ratio, one of the most common solvency ratios, compares
your property’s net worth (owner’s equity)to the property’s total debt. If
your current figures show total liabilities of $659,000 and a net worth of
$517,000,what is the debt?equity ratio at your property?
A. 2.27 to 1
B. 4.30 to 1
C. 1.27 to 1
D. 3.17 to 1
16. A fast?growing segment of which one of the following types of service
categories typically features one room, an adjacent bathroom, a king?size
bed or two double beds, a desk/dresser modular unit, and one or two
chairs?
A. economy
B. limited
C. mid?range
D. world?class
17. The most effective way to get standards throughout rooms division opera?
tions is through:
A. housekeeping manuals.
B. written procedures.
C. training programs.
D. workplace analysis.
18. Risk management programs are integrated efforts to:
A. reduce stress among all department members.
B. reduce the causes and effects of safety? and security?related incidents
of all types.
C. identify the potential for violent crimes at the lodging property.
D. analyze all critical incidents in guest?occupied areas.
19. Smoke dampers are installed to:
A. control smoke by shutting down the air handling system when smoke
is detected.
B. increase the air pressure in stairwells.
C. inhibit the movement of smoke through duct work.
D. limit the spread of fire.
20. Preparing equipment for changes in the seasons is an example of which
one of the following types of maintenance?
A. routine
B. preventive
C. scheduled
D. emergency

up
10 users have voted.

21. At most large properties, which one of the following usually handles
recruiting and initial screening of all job candidates?
A. general manager
B. advertising department
C. department head
D. human resources division
22. If, during an interview, you are seeking more than standard responses
from a job applicant, you should do which one of the following?
A. Ask a direct question.
B. Suggest sample answers.
C. Ask indirect or open?ended questions.
D. Ask closed?ended questions.
23. Performance evaluations are most effective when which one of the follow?
ing individuals is responsible for preparing and conducting the evalua?
tion?
A. department head
B. immediate supervisor
C. union shop steward
D. general manager
24. When preparing to conduct a formal coaching (or performance improve?
ment) session, which one of the following should be your first step?
A. Gather background information.
B. Decide what you hope to accomplish in the session.
C. Consult the employee and review the weekly schedule.
D. Schedule the coaching session.
25. If you can improve employee attitudes toward your property’s rules and
regulations, disciplinary problems likely will decrease. Positive reinforce?
ment can be a powerful tool if you are starting a positive discipline pro?
gram because it:
A. weeds out the undesirable employees very quickly.
B. tends to increase the likelihood of acceptable behavior and decreases
the likelihood of unacceptable behavior.
C. indicates when you should switch from one style of leadership to
another.
D. is particularly effective in dealing with individual and not group
accomplishments.
26. Many supervisors hesitate to document negative incidents because:
A. it may lead to lengthy and expensive court cases.
B. it usually requires a considerable amount of time to prepare the
paperwork.
C. it means creating a permanent written record for inclusion in the
employee’s personnel file.
D. it must be reviewed by several levels of management to determine if it
should be included in the employee’s personnel file.

up
4 users have voted.

27. Supervisors must be able to recognize the stages of their own work group’s
development into a team. By encouraging individuals to contribute toward
the department’s goals, a supervisor is acting as a:
A. dictatorial leader.
B. trend setter.
C. compromiser.
D. morale builder.
28. In managing a meeting, you must moderate the discussion to ensure that a
_clash of ideas" does not become a clash of personalities. The best way to
handle a group member who wants to argue is to:
A. try not to get involved; put ideas _on the table" and allow the group
to decide their value.
B. encourage ideas and ask for out?of?meeting assistance.
C. recognize that there may be self?interests; ask for recognition of oth?
ers’ views and ask for a rational discussion of the situation.
D. ask this individual the most challenging questions and recognize his
or her ability.
29. Ideally, an effective supervisor adopts the leadership style most appropri?
ate to the situation. Which one of the following factors influences a super?
visor’s leadership style?
A. seniority
B. organizational climate
C. employees’ backgrounds
D. education level
30. There are several possible outcomes of a personal conflict. Which one of
the following is an example of a win?win outcome?
A. The needs of all parties are satisfied in some way and the conflict is
resolved.
B. No one involved in the conflict satisfies all or even most of his/her
needs.
C. One party’s needs or concerns are satisfied while those of the other
party or parties are not.
D. The needs of some parties are satisfied, and the conflict is postponed
for future resolution.
31. A supervisor’s style of managing conflict varies in relation to his or her
levels of assertiveness and cooperation. A supervisor will usually force
win?lose outcomes if he or she uses which one of the following styles of
managing conflict?
A. avoidance
B. accommodation
C. compromise
D. competition
32. An income statement consists of three major sections. The second section
details the operating overhead expenses. These are called:
A. fixed charges.
B. capacity overhead expenses.
C. undistributed operating expenses.
D. income before fixed charges.

up
5 users have voted.

33. It is important for a manager to understand the relationship among vari?
ous financial statements. While a balance sheet is a static statement, a state?
ment of income reflects:
A. actual cash receipts and disbursements.
B. changes in retained earnings.
C. results of operations.
D. a property’s financial position at a given point in time.
34. A hotel may extend in?house charge privileges to local businesses or agen?
cies as a means of promotion. The front office creates non?guest accounts
to track these transactions. These accounts may also be called:
A. posted accounts.
B. house or city accounts.
C. special accounts.
D. unrequited accounts.
35. Guest and non?guest accounts with other approved credit arrangements
are subject to limitations established by the hotel. These limitations are
called:
A. house limits.
B. high balance accounts.
C. floor limits.
D. debit limits.
36. Users of financial statements need to be able to interpret the reported facts
to discover aspects of the hospitality property’s financial situations that
could otherwise go unnoticed. This is accomplished through:
A. profit analysis.
B. macro? or micro?economic interpretation.
C. ratio analysis.
D. inventory turnover analysis.
37. Ratios are generally classified by the type of information which they pro?
vide. Liquidity ratios are important because they:
A. reveal the ability of a lodging property to meet its short?term obliga?
tions.
B. measure the extent to which the lodging property has been financed
by debt.
C. assist in the analysis of the lodging property’s operations.
D. reflect management’s ability to use the lodging property’s assets effec?
tively.
38. Conducting cost?volume?profit (CVP) analysis is an effective method for
helping you determine which one of the following?
A. ratio of expenses to asset depletion
B. revenues required at any desired profit level
C. income over variable expenses
D. break?even points
39. Hospitality operations prepare several types of budgets. The operations
budget:
A. includes management’s plans for generating revenues and incurring
expenses for a given period.
B. is management’s plan for cash receipts and disbursements.
C. pertains to planning for the acquisition of equipment, land, buildings,
and other fixed assets.
D. projects revenue and expenditures only as they relate to variable oper?
ating expenses.
40. Virtually all budgeted revenue and expense items on a budget report will
differ from the actual amounts, with the possible exception of fixed
expenses. Significance criteria are:
A. indicators of favorable variance.
B. used to determine which variances require corrective action.
C. indicators of dependent variables.
D. used to predict favorable independent variables.
41. Each front office must decide what time will be considered the end of its
accounting day. The end of day is:
A. 10 p.m.
B. midnight.
C. 2 a.m.
D. an arbitrary stopping point for the business day.
42. A detailed report of all guest and non?guest accounts is called:
A. a daily and supplemental transcript.
B. a manual audit.
C. front office cash sheets.
D. audit recapitulation sheets.
43. Gerald, an entry?level staff accountant at a large property, is interested in
analyzing his property’s results of operations. Which one of the following
statements would be of value to him?
A. Statement of Cash Flow
B. Income Statement
C. Statement of Owners’ Equity
D. Statement of Retained Earnings
44. Kathleen is the executive housekeeper at a metropolitan property. She likes
to maintain a liberal policy as much as possible in dealing with her staff.
She gives little direction and allows her staff extensive levels of freedom.
Kathleen exhibits which one of the following styles of leadership?
A. a _hands off" or laissez?faire style
B. an autocratic style
C. a dictatorial style
D. a bureaucratic style
45. Supervisors must understand that members of a group typically pass
through a number of stages as they develop into a team. Helen, a new
employee at your lodging property, asks herself questions like, _What can I
contribute in order to be accepted?" Or, _Is this a career or just another
job?" Which one of the following stages of team development is Helen
going through?
A. shared feelings
B. membership
C. individual influence
D. productive teamwork

up
12 users have voted.

46. William, director of public relations for a resort, has had several confronta?
tions with Susan, an advertising copywriter in his department. She is a
valuable employee, and William does not want to lose her. He recognizes
that it is important to resolve their conflict and wants to meet with her to
resolve it. He knows that she will probably feel uncomfortable during the
meeting and wants her to be at ease. Where would be an ideal location for
their meeting?
A. in William’s office
B. in Susan’s office
C. at the resort’s coffee shop
D. in william’s supervisor’s office
47. As general manager of a medium?sized property, you realize that a num?
ber of signs indicate that the marketplace is increasingly valuing adequate
fire protection. In reviewing high?risk locations for fires at your property,
you identify the kitchen area as a possible source for grease fires. Which
one of the following types of fire extinguishers should you ensure is avail?
able in this area?
A. soda acid
B. pressurized water
C. cartridge water
D. dry chemical
48. Howard is in charge of his property’s maintenance department. He is
anticipating certain services he will need to perform in the next fiscal year.
He notes that several elevators will require modifications and that HVAC
calibration is due. How should he classify these items when notifying his
general manager?
A. as preventive maintenance
B. as contract maintenance
C. as scheduled maintenance
D. as routine maintenance
49. Without a systematic, step?by?step approach to planning, the executive
housekeeper can easily become overwhelmed and frustrated by the
hundreds of important details that must be addressed in order to ensure
that the work is done correctly, efficiently, on time, and with the least cost
to the department. Maria, the executive housekeeper at the Four Winds
Resort, would probably use which one of the following planning docu?
ments to help her determine how long it should take an employee to per?
form an assigned task according to her department’s performance
standards?
A. frequency schedules
B. inventory levels
C. productivity standards
D. standard operating procedures
50. As the front office manager for a large lodging property, Beverly must be
concerned about maintaining an effective reservation system_one which
helps maximize room sales by accurately monitoring room availabilities
and forecasting rooms revenue. She would use the turnaway report to:
A. track the number of requests refused by the property because the
rooms were not available for the requested dates.
B. determine the projected number of cancellations and no?shows for a
specified period.
C. determine the number of requests refused by the property because the
guests had not requested reservations.
D. project future losses in terms of long?range planning and cash management strategies.

up
6 users have voted.

up
13 users have voted.

Any Body do have the Exam sampls for the the AHLA CRDE with answers.
or sampls related?
Ehab

up
6 users have voted.

How can i get all exams with answers ???

up
6 users have voted.

please i need support

up
6 users have voted.

It`s impossible to have all questions and answers

up
15 users have voted.

how can i added digest??

up
11 users have voted.

I hope you can post all exams with answers??

up
9 users have voted.

CRDE Sample Examination Questions
These sample examination questions are similar in format and style to questions
on the actual CRDE Comprehensive Examination. When you take the actual exam,
you will ...

Rooms Post at 1-2-2009 01:42

IMAGE(<a href="http://www.hotelmule.com/bbs/images/common/back.gif)">http://www.hotelmule.com/bbs/images/common/back.gif[/img]

where are the question from 4 to 11?

up
14 users have voted.

I have all the questions of CRDE and CHEE,but It`s not e-version, and It`s peak time of our hotel now,I`m very busy recently, I can only share with you guys later, thank you and glad to know you all.

up
7 users have voted.

I will input them question by question.

up
7 users have voted.


where are the question from 4 to 11?

ehabhemdan Post at 11-19-2009 08:27

IMAGE(<a href="http://www.hotelmule.com/bbs/images/common/back.gif)">http://www.hotelmule.com/bbs/images/common/back.gif[/img]

I already posted all i have.
Hope OWEN sharing the losted informations asap.

up
11 users have voted.

Guys
i love you all,
as i will have my exam on Dec 2009 and if i pass i will get my promotion?
if you can support me i will be thank full foor all of you. Also if you put me the answers will be even more great.

up
13 users have voted.

Please Owen, this will help me alot. If you can put me the answers as well.

up
12 users have voted.

Dear Mr. Editor, i gotta post the CRDE questions, but i have no right to open the link,

expired link

So what could i do? where do i post the threads?

up
6 users have voted.

Dear Mr. Editor, i gotta post the CRDE questions, but i have no right to open the link,

dead link removed

So what could i do? where do i post the threa ...Owen Post at 11-20-2009 19:27

increased prestige for you. Hope you post threads successfully.

up
10 users have voted.

dear Owen, you can added it to this link

dead link removed

up
8 users have voted.

Dear Mr. Editor,
i did mistake and request to forgive plus solving it,
i had two users now and i want to remove one of them
the one i want to remove is ehab.ehab

up
8 users have voted.

Dear Mr. Editor,
Also i have one question?
is it possible to request the contact mail of some users like
Owen
Rooms
Amanada
as they will support me in a very important step in my life and career.

up
7 users have voted.

increased prestige for you. Hope you post threads successfully.

Yes, i can open the link right now. TKS. I appreciate you have done for me. After i have reviewed all the questions by amanda posted, i found our CRDE questions are totally different. very interesting. Anyway, hope to help the others! P.S. Please do not push me. As you know, all the questions are typing word by word. I am busy recently in this peak season. Hope you all understanding and appreciating! Owen

up
6 users have voted.

Sure me as well as i am ruunning a full house hotel pluse supporting other hotels overbooking. ar you also CRDE

up
8 users have voted.

how you did increase your prestige with less thread

up
6 users have voted.

Dear Mr. Editor,
i did mistake and request to forgive plus solving it,
i had two users now and i want to remove one of them
the one i want to remove is ehab.ehab

ehabhemdan Post at 11-21-2009 01:11

IMAGE(<a href="http://www.hotelmule.com/bbs/images/common/back.gif)">http://www.hotelmule.com/bbs/images/common/back.gif[/img]

i released the name as you requested, ehab.ehab.
So you can use them both now. Hope you enjoying them.
Please do not post invaluable thread anymore.

up
7 users have voted.

how you did increase your prestige with less thread

I approved.

up
8 users have voted.

 he is lucky

up
9 users have voted.

So do you, and ......all of us.

up
6 users have voted.

Owen Sure me as well as i am ruunning a full house hotel pluse supporting other hotels overbooking. ar you also CRDE

yes. i have passed CRDE few years ago. and i am struggling for CHA.

up
9 users have voted.

woooow
i wish i can pass it too as i will have my exam on the beginning of Dec. i would need your support if you please and accept to help me by your feed back

up
13 users have voted.

I passed the examination on my first try,and prepared 3 months only,they asked me to give some advice to those who had failed twice or thrice,my secret was that I found almost all sample examination questions were from books published by Educational Institute of America Hotel Lodging Association,espcially from > and >,all sample questions were same or similar,and after I read the papers,I found around 60% of the questions on the paper were from the questions at the end of each chapter,so if you study those questions carefully before examination,It`s hard to fail!,because you only need to answer 70% questions correctly to pass the examination.According to their request,applicants must have years of relevant experience,to me,that`s the difficult part,most people have to wait or take their courses,that costs much more than 3 months.

[ by Rooms at 2009-1-1 00:33 edited ]

up
7 users have voted.

CRDE Sample Examination Questions
These sample examination questions are similar in format and style to questions
on the actual CRDE Comprehensive Examination. When you take the actual exam,
you will use a number two lead pencil to completely blacken the letter on the an?
swer sheet that corresponds to the one correct answer. There is no answer sheet
for these sample questions.
Answers to these questions are found at the end of this section.
1. All organizations hotels included have a reason to exist, or a mission. A
mission statement:
A. consists of the ends an organization must achieve to effectively carry
out its mission.
B. defines the unique purpose that sets one lodging property apart from
others.
C. lists the goals and strategies that must be attained if the lodging prop?
erty is going to operate at a profit.
D. sets forth the tactics required to achieve goals and strategies.

2. The rooms division comprises departments and personnel essential to pro?
viding the services guests expect during a hotel stay. The front office is:
A. the most visible.
B. responsible for uniformed service operations.
C. the most important support department for housekeeping.
D. responsible for maintaining recycled and non?recycled inventories.

3. An effective reservation system is important because it helps:
A. maximize room sales by accurately monitoring room availabilities and
forecasting rooms revenue.
B. promote a spirit of friendliness and courtesy on the part of the lodg?
ing property’s staff.
C. management accurately determine the lodging property’s high?vol?
ume profit centers.
D. keep employee levels at the minimum level needed to adequately staff
the lodging property’s operations.
12. In the hospitality industry, yield management_sometimes called revenue
management_is a set of demand?forecasting techniques used to deter?
mine:
A. the effectiveness of short?term forecasting techniques.
B. whether to convert short?term debt to long?term debt.
C. whether prices should be raised or lowered.
D. when to expand a lodging property’s facilities.
13. One of the principal computations involved in yield management is yield,
which is the ratio of actual revenue to:
A. fixed expenses.
B. potential revenue.
C. variable expenses.
D. discrete revenue.

up
6 users have voted.

14. Communication does not simply involve memorandums, face?to? face con?
versations, and messages sent over computer terminals. The front desk
may use which one of the following to chronicle unusual events, guest
complaints or requests, and other relevant information?
A. guest register
B. service book
C. rack slips
D. log book
15. The debt?equity ratio, one of the most common solvency ratios, compares
your property’s net worth (owner’s equity)to the property’s total debt. If
your current figures show total liabilities of $659,000 and a net worth of
$517,000,what is the debt?equity ratio at your property?
A. 2.27 to 1
B. 4.30 to 1
C. 1.27 to 1
D. 3.17 to 1
16. A fast?growing segment of which one of the following types of service
categories typically features one room, an adjacent bathroom, a king?size
bed or two double beds, a desk/dresser modular unit, and one or two
chairs?
A. economy
B. limited
C. mid?range
D. world?class
17. The most effective way to get standards throughout rooms division opera?
tions is through:
A. housekeeping manuals.
B. written procedures.
C. training programs.
D. workplace analysis.
18. Risk management programs are integrated efforts to:
A. reduce stress among all department members.
B. reduce the causes and effects of safety? and security?related incidents
of all types.
C. identify the potential for violent crimes at the lodging property.
D. analyze all critical incidents in guest?occupied areas.
19. Smoke dampers are installed to:
A. control smoke by shutting down the air handling system when smoke
is detected.
B. increase the air pressure in stairwells.
C. inhibit the movement of smoke through duct work.
D. limit the spread of fire.
20. Preparing equipment for changes in the seasons is an example of which
one of the following types of maintenance?
A. routine
B. preventive
C. scheduled
D. emergency

up
7 users have voted.

21. At most large properties, which one of the following usually handles
recruiting and initial screening of all job candidates?
A. general manager
B. advertising department
C. department head
D. human resources division
22. If, during an interview, you are seeking more than standard responses
from a job applicant, you should do which one of the following?
A. Ask a direct question.
B. Suggest sample answers.
C. Ask indirect or open?ended questions.
D. Ask closed?ended questions.
23. Performance evaluations are most effective when which one of the follow?
ing individuals is responsible for preparing and conducting the evalua?
tion?
A. department head
B. immediate supervisor
C. union shop steward
D. general manager
24. When preparing to conduct a formal coaching (or performance improve?
ment) session, which one of the following should be your first step?
A. Gather background information.
B. Decide what you hope to accomplish in the session.
C. Consult the employee and review the weekly schedule.
D. Schedule the coaching session.
25. If you can improve employee attitudes toward your property’s rules and
regulations, disciplinary problems likely will decrease. Positive reinforce?
ment can be a powerful tool if you are starting a positive discipline pro?
gram because it:
A. weeds out the undesirable employees very quickly.
B. tends to increase the likelihood of acceptable behavior and decreases
the likelihood of unacceptable behavior.
C. indicates when you should switch from one style of leadership to
another.
D. is particularly effective in dealing with individual and not group
accomplishments.
26. Many supervisors hesitate to document negative incidents because:
A. it may lead to lengthy and expensive court cases.
B. it usually requires a considerable amount of time to prepare the
paperwork.
C. it means creating a permanent written record for inclusion in the
employee’s personnel file.
D. it must be reviewed by several levels of management to determine if it
should be included in the employee’s personnel file.

up
15 users have voted.

27. Supervisors must be able to recognize the stages of their own work group’s
development into a team. By encouraging individuals to contribute toward
the department’s goals, a supervisor is acting as a:
A. dictatorial leader.
B. trend setter.
C. compromiser.
D. morale builder.
28. In managing a meeting, you must moderate the discussion to ensure that a
_clash of ideas" does not become a clash of personalities. The best way to
handle a group member who wants to argue is to:
A. try not to get involved; put ideas _on the table" and allow the group
to decide their value.
B. encourage ideas and ask for out?of?meeting assistance.
C. recognize that there may be self?interests; ask for recognition of oth?
ers’ views and ask for a rational discussion of the situation.
D. ask this individual the most challenging questions and recognize his
or her ability.
29. Ideally, an effective supervisor adopts the leadership style most appropri?
ate to the situation. Which one of the following factors influences a super?
visor’s leadership style?
A. seniority
B. organizational climate
C. employees’ backgrounds
D. education level
30. There are several possible outcomes of a personal conflict. Which one of
the following is an example of a win?win outcome?
A. The needs of all parties are satisfied in some way and the conflict is
resolved.
B. No one involved in the conflict satisfies all or even most of his/her
needs.
C. One party’s needs or concerns are satisfied while those of the other
party or parties are not.
D. The needs of some parties are satisfied, and the conflict is postponed
for future resolution.
31. A supervisor’s style of managing conflict varies in relation to his or her
levels of assertiveness and cooperation. A supervisor will usually force
win?lose outcomes if he or she uses which one of the following styles of
managing conflict?
A. avoidance
B. accommodation
C. compromise
D. competition
32. An income statement consists of three major sections. The second section
details the operating overhead expenses. These are called:
A. fixed charges.
B. capacity overhead expenses.
C. undistributed operating expenses.
D. income before fixed charges.

up
5 users have voted.

33. It is important for a manager to understand the relationship among vari?
ous financial statements. While a balance sheet is a static statement, a state?
ment of income reflects:
A. actual cash receipts and disbursements.
B. changes in retained earnings.
C. results of operations.
D. a property’s financial position at a given point in time.
34. A hotel may extend in?house charge privileges to local businesses or agen?
cies as a means of promotion. The front office creates non?guest accounts
to track these transactions. These accounts may also be called:
A. posted accounts.
B. house or city accounts.
C. special accounts.
D. unrequited accounts.
35. Guest and non?guest accounts with other approved credit arrangements
are subject to limitations established by the hotel. These limitations are
called:
A. house limits.
B. high balance accounts.
C. floor limits.
D. debit limits.
36. Users of financial statements need to be able to interpret the reported facts
to discover aspects of the hospitality property’s financial situations that
could otherwise go unnoticed. This is accomplished through:
A. profit analysis.
B. macro? or micro?economic interpretation.
C. ratio analysis.
D. inventory turnover analysis.
37. Ratios are generally classified by the type of information which they pro?
vide. Liquidity ratios are important because they:
A. reveal the ability of a lodging property to meet its short?term obliga?
tions.
B. measure the extent to which the lodging property has been financed
by debt.
C. assist in the analysis of the lodging property’s operations.
D. reflect management’s ability to use the lodging property’s assets effec?
tively.
38. Conducting cost?volume?profit (CVP) analysis is an effective method for
helping you determine which one of the following?
A. ratio of expenses to asset depletion
B. revenues required at any desired profit level
C. income over variable expenses
D. break?even points
39. Hospitality operations prepare several types of budgets. The operations
budget:
A. includes management’s plans for generating revenues and incurring
expenses for a given period.
B. is management’s plan for cash receipts and disbursements.
C. pertains to planning for the acquisition of equipment, land, buildings,
and other fixed assets.
D. projects revenue and expenditures only as they relate to variable oper?
ating expenses.
40. Virtually all budgeted revenue and expense items on a budget report will
differ from the actual amounts, with the possible exception of fixed
expenses. Significance criteria are:
A. indicators of favorable variance.
B. used to determine which variances require corrective action.
C. indicators of dependent variables.
D. used to predict favorable independent variables.
41. Each front office must decide what time will be considered the end of its
accounting day. The end of day is:
A. 10 p.m.
B. midnight.
C. 2 a.m.
D. an arbitrary stopping point for the business day.
42. A detailed report of all guest and non?guest accounts is called:
A. a daily and supplemental transcript.
B. a manual audit.
C. front office cash sheets.
D. audit recapitulation sheets.
43. Gerald, an entry?level staff accountant at a large property, is interested in
analyzing his property’s results of operations. Which one of the following
statements would be of value to him?
A. Statement of Cash Flow
B. Income Statement
C. Statement of Owners’ Equity
D. Statement of Retained Earnings
44. Kathleen is the executive housekeeper at a metropolitan property. She likes
to maintain a liberal policy as much as possible in dealing with her staff.
She gives little direction and allows her staff extensive levels of freedom.
Kathleen exhibits which one of the following styles of leadership?
A. a _hands off" or laissez?faire style
B. an autocratic style
C. a dictatorial style
D. a bureaucratic style
45. Supervisors must understand that members of a group typically pass
through a number of stages as they develop into a team. Helen, a new
employee at your lodging property, asks herself questions like, _What can I
contribute in order to be accepted?" Or, _Is this a career or just another
job?" Which one of the following stages of team development is Helen
going through?
A. shared feelings
B. membership
C. individual influence
D. productive teamwork

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46. William, director of public relations for a resort, has had several confronta?
tions with Susan, an advertising copywriter in his department. She is a
valuable employee, and William does not want to lose her. He recognizes
that it is important to resolve their conflict and wants to meet with her to
resolve it. He knows that she will probably feel uncomfortable during the
meeting and wants her to be at ease. Where would be an ideal location for
their meeting?
A. in William’s office
B. in Susan’s office
C. at the resort’s coffee shop
D. in william’s supervisor’s office
47. As general manager of a medium?sized property, you realize that a num?
ber of signs indicate that the marketplace is increasingly valuing adequate
fire protection. In reviewing high?risk locations for fires at your property,
you identify the kitchen area as a possible source for grease fires. Which
one of the following types of fire extinguishers should you ensure is avail?
able in this area?
A. soda acid
B. pressurized water
C. cartridge water
D. dry chemical
48. Howard is in charge of his property’s maintenance department. He is
anticipating certain services he will need to perform in the next fiscal year.
He notes that several elevators will require modifications and that HVAC
calibration is due. How should he classify these items when notifying his
general manager?
A. as preventive maintenance
B. as contract maintenance
C. as scheduled maintenance
D. as routine maintenance
49. Without a systematic, step?by?step approach to planning, the executive
housekeeper can easily become overwhelmed and frustrated by the
hundreds of important details that must be addressed in order to ensure
that the work is done correctly, efficiently, on time, and with the least cost
to the department. Maria, the executive housekeeper at the Four Winds
Resort, would probably use which one of the following planning docu?
ments to help her determine how long it should take an employee to per?
form an assigned task according to her department’s performance
standards?
A. frequency schedules
B. inventory levels
C. productivity standards
D. standard operating procedures
50. As the front office manager for a large lodging property, Beverly must be
concerned about maintaining an effective reservation system_one which
helps maximize room sales by accurately monitoring room availabilities
and forecasting rooms revenue. She would use the turnaway report to:
A. track the number of requests refused by the property because the
rooms were not available for the requested dates.
B. determine the projected number of cancellations and no?shows for a
specified period.
C. determine the number of requests refused by the property because the
guests had not requested reservations.
D. project future losses in terms of long?range planning and cash management strategies.

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Any Body do have the Exam sampls for the the AHLA CRDE with answers.
or sampls related?
Ehab

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How can i get all exams with answers ???

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No one can and no one should. It's copyright infringement and business crime. But discussion is ok

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