Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and...
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
YM is a management tool or technique that is currently being utilized by an increasing number...
This should be titled "What it Cost to Open My Restaurant in San Francisco". Costs are ridiculously variable in SF, depending your location and what kind of restaurant you build. A couple years ago I invested in a new restaurant in SF. I believe the total amount spent as of opening...
I own a restaurant in Vancouver. A friend owns 3. Several other friends own several other restaurants. It's a restaurant town. Anyways, it costs from about $50,000 to $1,000,000 depending on the brand and the size of the room. Averaging around 100k for a non mom-n-pop sit-down place Mine was...
Opening for lunch will mean restaffing for them. Mr. Kovaceski is already maxed out with just the dinner timing. This type of restaurant is not going to easily expand to multiples because of the intense management required. When you are turning the tables 2 1/2 times a night you can't be any more...
My first real job at 14 was washing dishes at a local restaurant.  The owner was too cheap to buy soap. We made our own by mixing lye with bacon fat, putting it in the reefer to solidify - and then cutting it into cubes.  The cook would intentionally burn his forearm to get paid...
One way to see success in the restaurant business is to own both the land and building. Far too many restaurants end unceremoniously when their lease is not renewed or the property is sold.  Own the land and building...
hi, how can i get the full manual file to print it out?
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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BY MARTHA BRANNIGAN With a long career in fine dining under his belt, executive chef Klime Kovaceski got a craving for something more casual. Two years ago, he and his wife opened a restaurant, Crust, in Miami, serving pizzas and pasta along with other fare. It was a huge risk. Even for the savviest chef or businessperson, a new restaurant is a great way to lose a lot of money—fast. The industry sees thousands of new entrants each year, and about 27% of them close their doors within 12 months, and 60% in the first three years, according to H.G. Parsa, a University of Denver...
It goes without saying that in 2016 hotel industry was recognized as a rapidly developing industry that raises solid investments. It is not strange taking into account the fact that over the last few years hotel industry has been regarded as one of the most attractive businesses. This is due to unstable position of world economy since 2013. Hotel business is the industry that can rapidly response to external changes. Hotel industry is flexible and profitable due to chance of effective work in a down economy and maximized revenue in the time of economic growth. Today hospitality industry...
A survey of some 400 revenue management professionals finds that the application of hotel RM has gradually become more strategic and more centralized, but changes in RM practices have come more slowly than expected in the past six years. Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM...
One of Europe's top hotels has admitted they had to pay thousands in Bitcoin ransom to cybercriminals who managed to hack their electronic key system, locking hundreds of guests in or out of their rooms until the money was paid. Furious hotel managers at the Romantik Seehotel Jaegerwirt, a luxurious 4-star hotel with a beautiful lakeside setting on the Alpine Turracher Hoehe Pass in Austria, said they decided to go public with what happened to warn others of the dangers of cybercrime. And they said they wanted to see more done to tackle cybercriminals as this sort of activity is set...
IHG chief Richard Solomons outside the group's London Park Lane hotel By Bradley Gerrard InterContinental Hotels Group is to pay its first special dividend unaided by a major disposal as the company continues to prove to investors just how cash generative it can be. The global hotelier, announcing full year results for the 12 months to December showing a 9.5pc increase in underlying profit, is to make a special payout of $400m (£322m) for 2016. Once paid, the dividend will mean IHG has returned $12.8bn to shareholders since becoming a standalone entity from former parent Six...