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B. Confirmed I am a Hospitality trainer in Guwahati, India and the version 5 will allow me to familiarise students on the system. Kindly send the version at [email protected]   Thanks and regards!   Ashutosh Sharma 
Is it a problem? It may depend.  To economic hotels, it is. Otherwise the best thing you can do is predending you have no clue. Put the damn lost into your marketing cost, it's worth much more than most of your marketing spending.
This type of reservation is guaranteed reservation as hotel reserve the room until the check-out time on particular guest payment ratio. Hotel ensure that the room is hold for the same guest until arrival and checkout time.      Please send the manual to...
Hi, Not sure if you still looking for the ans,but to me its option B Confirmed booking. Once per Call Center/FD confirmed the booking, they will hold the booking until Check out stay though if guest don't shows up No Show charge will be levied up but what ever...
No. Task 50 Taking Message 51 Guest Name 52 Guest History Profiles 53 Answering the telephone-guest greetings/ SPG recognition 54 Checking Availability 55 Taking Reservation / Same...
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Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
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F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL INTRODUCTION: Objective: Handling / Storage of Linen Needs: Interest: Training Aids / Equipment: Computer and LCD Projector TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE   Fill up the linen record book with details Date Items Restaurant count Laundry count Issued by linen room...
F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL INTRODUCTION: Objective: Handling Operating Equipment / Storage / Care Needs: Interest: Training Aids / Equipment: Computer and LCD Projector TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE   1.  Proper set up and arrangement for the work flow and sorting in dish  washing area is needed 2.  Proper...
F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL INTRODUCTION: Objective: Handling Guest Enquiry / Complaints Needs: Interest: Training Aids / Equipment: Computer and LCD Projector TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE   1.For Enquires: Obtain information Always be helpful and friendly manner Listen carefully, eye contact Ask...
F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL INTRODUCTION: Objective: Bar Set Up for PDR Needs: Interest: Training Aids / Equipment: Computer and LCD Projector TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE   Standard Bar Set Up Pouring brands / particular / premier brands to  be determined by individual property: Brandy (full bot) Whisky...
F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL INTRODUCTION: Objective: Station Set Up Needs: Interest: Training Aids / Equipment: Computer and LCD Projector TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE   The following equipments should be included: Tea cups Tea saucers Dinner knifes and forks Dessert forks and spoons Serving...