Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card...
Introduction Travel agents sell transportation, lodging, and admission...
Introduction A bartender’s most obvious outward function is to take and prepare drink orders...
Introduction Pilots fly passengers and cargo for private corporations and commercial or...
YM is a management tool or technique that is currently being utilized by an increasing number...
Call security as well. The accident should be processed by Guest Manager (from Front Office), HSKP supervisor and Security Supervisor togethor. It may sound too scrupulous, but you wont take anything for granted in hotel operation. The related laws may vary by areas, you should really make sure you...
Contact the duty manager, who would take pictures of such situation. Contact the guest at the same time and tell him/her the issue, and follow the guest's instruction - leave it or close it. In case you guys fail to contact the owner, assistant hskp or above with duty manager or above should take...
How to deal with a situation in which a room attendant finds an opened safe box containing belongings inside when making up an occupied room? Should the room attendant call for witnesses then together close the safe then leave a message to the guest or just call for witnesses then leave a message...
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This should be titled "What it Cost to Open My Restaurant in San Francisco". Costs are ridiculously variable in SF, depending your location and what kind of restaurant you build. A couple years ago I invested in a new restaurant in SF. I believe the total amount spent as of opening...
The Regent Club BC & Concierge Standard Operating Procedures Task No.      Description 1 Photocopying 2 Binding...
The Regent Club Touch Standard Operating Procedures Task No.   Description 1 Telephone skill standard 2 Switch board Operations...
The Regent Club F & B SOP Task No.   Description 1 Lounge Set Up. 2 Breakfast/Drink Service. 3 Breakfast Service...
The Regent Club Arrival & Departure Experience SOP Task No.   Description 1 Daily Preparation of Next Day's Arrivals 2 Same Day...
Information of main Franchising including Brand Parent company, Segment, contact name | Contact e-mail, Guestrooms, operties, construction costs , tial fee, royalty, Marketing fee, Reservations fee...
A Banquet Event Order (BEO) is the form. most often used by hotels to provide details to personnel concerned with a specific food and beverage function or an event room setup. Increasingly, it is...
The following complete article on negotiation is provided as the art of negotiation. Download: Negotiation Sample - A buyer's market has planners
Here are my 10 favorite tips, in no particular order: Treat it like a party! Your team should have fun while conversing with your target audience. Somebody says “party,” and I gotta listen...

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It goes without saying that in 2016 hotel industry was recognized as a rapidly developing industry that raises solid investments. It is not strange taking into account the fact that over the last few years hotel industry has been regarded as one of the most attractive businesses. This is due to unstable position of world economy since 2013. Hotel business is the industry that can rapidly response to external changes. Hotel industry is flexible and profitable due to chance of effective work in a down economy and maximized revenue in the time of economic growth. Today hospitality industry...
BY MARTHA BRANNIGAN With a long career in fine dining under his belt, executive chef Klime Kovaceski got a craving for something more casual. Two years ago, he and his wife opened a restaurant, Crust, in Miami, serving pizzas and pasta along with other fare. It was a huge risk. Even for the savviest chef or businessperson, a new restaurant is a great way to lose a lot of money—fast. The industry sees thousands of new entrants each year, and about 27% of them close their doors within 12 months, and 60% in the first three years, according to H.G. Parsa, a University of Denver...
A survey of some 400 revenue management professionals finds that the application of hotel RM has gradually become more strategic and more centralized, but changes in RM practices have come more slowly than expected in the past six years. Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM...
by Stefanie Tuder After everything that happened at 1760, Tortosa nearly left restaurants altogether. The experience prompted a six-month depression, during which he didn’t work at all, instead spending that entire stretch of time obsessing over what went wrong. “I was underqualified for the 1760 job, for sure. I wasn’t ready, so I felt like I needed to show off, to show that I had some technique or skill and that I belonged here. And because my two role models, chef-wise, were two guys that yelled, that’s the personality I adapted in the kitchen. I was probably a piece of shit to...
IHG chief Richard Solomons outside the group's London Park Lane hotel By Bradley Gerrard InterContinental Hotels Group is to pay its first special dividend unaided by a major disposal as the company continues to prove to investors just how cash generative it can be. The global hotelier, announcing full year results for the 12 months to December showing a 9.5pc increase in underlying profit, is to make a special payout of $400m (£322m) for 2016. Once paid, the dividend will mean IHG has returned $12.8bn to shareholders since becoming a standalone entity from former parent Six...