Cigarette Procedure and Presentation - F & B SOP

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F & B STANDARD OPERATING PROCEDURES AND TRAINING MANUAL

INTRODUCTION

Objective: Cigarette Procedure and Presentation

 

Needs:

Interest:

Training Aids / Equipment: Computer and LCD Projector

TASK BREAKDOWN MINIMUM STANDARDS TRAINER'S NOTE
 

1.  When guest orders for a packet of cigarette, the server should repeat the order

2.  Issue a captain's order / POS to cover the order

3.  Get the cigarette and put it on a plate with a box of matches

4.  Bring it to the guest and show it to him, at the same time ask whether he would like us to open the packet

5.  Remove the seal, open one side of the foil paper on the top of the cigarette (do not tear off the foil paper)

6.  Hold the packet with one hand and hit on the other hand's thumb or index finger gently to let the cigarettes come out of the packet by approx. 1.5 to 2 cm

7.  Put the whole packet back on the plate and put it next to the guest

8.  Let the guest to take the cigarette out from the packet (do not take out the cigarette for the guest)

9.  Have the lighter or matches ready in hand, when the guest hold the cigarette in fingers, light the cigarette for the guest with the other hand to prevent the flame off

 
Prepared by: Reviewed by: Approved by:
Designation: Designation: F&B Director Designation: General Manager
Sign & Date:  Sign & Date:  Sign & Date:
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