Blog

Twitter icon
Facebook icon
Google icon
LinkedIn icon

Pre Arrival Call - Regent Club Agent SOP

ASK NO : 03 PRE ARRIVAL CALL PAGE (5)
DEPARTMENT: Front Office APPROVED BY/ TITLE/APPROVAL DATE: ****** / Director of Rooms  
TASK BREAKDOWN STANDARD PROCEDURE   WHY
1. Pre arrival call to VIP 3, VIP 4  guests or booking maker 1. Club Agent will review all Club arrivals the day before and print out  reports.

Taking/ Making Room Reservations Procedure - Regent Club Agent SOP

ASK NO : 02 TAKING/ MAKING ROOM RESERVATIONS PROCEDURE PAGE (4)
DEPARTMENT: Front Office APPROVED BY/ TITLE/APPROVAL DATE: ****** / Director of Rooms  
TASK BREAKDOWN  STANDARD PROCEDURE  WHY
1. Receive reservation Receive direct reservations at counter / phone

Office Equipment - The ST. REGIS Training Activity Outline

Task:  Office Equipment - The ST. REGIS Training Activity Outline

Code:  OH-SM-MC-A301

Objectives: At the end of this session, each trainee will be able to use all equipment  in MC office accurately.

Standard:  
1. The Marketing Communications Department equipment includes:
A. Artwork Equipment:

  • An HP  Laser Printer
  • An HP Scanner

B. Photographic Equipment:

Toll Free Number & International equerries - Starwood S&M Training Manual

Task:  Toll Free Number & International equerries - Starwood S&M Training Manual

Code:  RM-RES-S020

Objectives: At the end of this session Reservation Sales Agent should be know how to handle international enquirer and offer guest toll free number in suitable situation properly.