Not only is it very hard to pinpoint which guest stole something, but hotels also factor theft into their annual budget
WHETHER it’s a pair of embossed slippers, a sewing kit or a handful of shampoo miniatures, most people have slipped something into their luggage during a hotel stay.
But what actually happens if you do steal something slightly bigger, like a bathrobe, a fluffy towel or a cushion? It turns out, that 99 percent of the time… nothing will happen at all.
Hotel staff have been sharing the rules of their companies on the online forum Quora and they revealed that most of the time, no action is taken against the offender.
That’s mainly for two reasons – not only is it very hard to pinpoint which guest stole something, but they also often factor theft into their annual budget.
Teodor Birsa, who has worked at several hotels, said: “Nothing [happens]. If we catch them in the process and they refuse to return the property, we might let police handle the issue, but if the stuff isn’t of a particularly high value we just let them go.
“Or, if we see that something is missing after they leave, we view it as one of the normal risks in the business and forget about it.”
Another member of hotel management called Baijnath Pandey said: “There’s hardly any way the hotels can find out if a guest has packed a towel or some small pillow, however, as a deterrent measure, hotels have their logo or name weaved in the towel.”
According to one member of the hospitality industry, most hotels now factor in a degree of thievery into their annual budget.