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How to profit from data – five steps to increase revenue by personalizing travel

In travel, marketing and revenue management teams are under tremendous pressure to grow revenues while maintaining low costs. In order to leapfrog the learning curve of the online retail space, many travel operators are adopting digital consumer marketing best practices from companies such as Amazon that engage each customer more personally for higher conversion.

Intercontinental Hotels to pay first special dividend unaided by major disposal

InterContinental Hotels Group is to pay its first special dividend unaided by a major disposal as the company continues to prove to investors just how cash generative it can be.

The global hotelier, announcing full year results for the 12 months to December showing a 9.5pc increase in underlying profit, is to make a special payout of $400m (£322m) for 2016.

Delta Air Lines Has Ways of Making Passengers Pay for Their Free Meals

Back in 2010, Continental Airlines was the last carrier standing, offering passengers in cattle class a free snack while rivals, desperate to cut costs, had begun to charge for that cheeseburger. Then it too succumbed, and travelers began to incorporate the pre-gate sandwich purchase into their itinerary.