The home-sharing upstart expects corporate travel on its site to quadruple this year.
United Airlines says it will never again use police to forcibly remove passengers from overfull flights. But this week's public relations disaster for United highlights a problem that airlines face every day: how to entice people to give up their seats voluntarily.
By SHIVANI VORA
Did you know that your hotel room has the potential to make you sick? “Hotel rooms can be a hotbed for germs, and the lighting and poor circulation in some make for an unhealthy environment,” said Deepak Chopra, a doctor who specializes in alternative medicine and an author who is also on the advisory board of Delos, a wellness real estate firm that is focused on creating healthier indoor environments.
As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly copying each other’s amenities, services and décor, just about the only point of differentiation is the human engagement delivered by the people we call colleagues.
Turn off the Top 40.
That's the takeaway from a study by the consulting firm Soundtrack Your Brand concerning background music in dining establishments. It found that certain types of playlists — namely, those comprised of random pop hits — aren’t as good for business as a curated playlist mixed with lesser-known, yet on-trend songs.
Hospitality has always been a highly competitive industry, especially nowadays - with additional options from Airbnb and similar companies. Therefore, hoteliers need to step up their game and engage with their customers at a deeper level than ever before, through loyalty programs.
Not only is it very hard to pinpoint which guest stole something, but hotels also factor theft into their annual budget
The hotel business is diversifying. More travelers are seeking homey surroundings at Airbnb and HomeAway and turning to boutique hotels for their non-cookie-cutter designs. (According to STR, a hotel research firm, domestic occupancy rates in boutique hotels rose to 75 percent in 2015 from 67 percent in 2010.) That is one reason some retailers and designers see an opening for their hotel concepts.
Research suggests that news coverage of the travel ban could have a significant impact on a multi-billion-dollar airline industry